Right of Withdrawal Policy

Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial activities nor to their self-employed professional activities.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us (Badegärten Eibenstock GmbH, Am Bühl 3, 08309 Eibenstock, Phone: 037752/5070, Email: mail@badegaerten.de) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not mandatory.

You can also exercise your right of withdrawal online under “Withdrawal.” If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the withdrawal notice, as well as the date and time of its receipt.

To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

Premature Expiration of the Right of Withdrawal

The right of withdrawal expires early for contracts:

• for the delivery of goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are clearly tailored to the consumer’s personal needs.

Sample Cancellation Form

If you wish to cancel the contract, please fill out this form and return it.

, Badegärten Eibenstock GmbH
Am Bühl 3
08309 Eibenstock
Email: mail@badegaerten.de

I/we hereby cancel the contract I/we entered into for the purchase of the following goods (description, order number if applicable, and price):

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Ordered on (date):

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Received on (date):

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Consumer's name and address:

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Date:

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Customer's signature (only for written cancellations):

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